Privacy Policy - Wild Luxury

General

Wild Luxury, a premier travel agency, is committed to protecting the privacy of visitors to our website. We understand the importance of safeguarding any personal information you provide through our site and strive to ensure all our business practices comply with the General Data Protection Regulation (GDPR) and other applicable privacy regulations in the regions where we operate.

When you engage with certain online services on our site, such as requesting a travel quote or subscribing to newsletters, Wild Luxury may request personal information by asking you to complete and submit online forms. Personal information collected on the website may include your first and last name, email address, telephone number, and travel preferences (“Personal Information”). Additional information necessary to process your travel requests, such as details required for booking confirmation, may be collected outside the website, for example, through email communication during the booking process.

By accessing or using the Wild Luxury website, you agree to the terms outlined in this Privacy Policy, which is a condition of our Terms and Conditions. This policy explains how we respect your privacy rights and handle your information.

Cookies

Our website uses cookies, which are small text files stored on your device to recognize repeat users and enhance your browsing experience. Cookies help us track usage patterns, improve site content, and deliver personalized travel recommendations. They do not damage your device or access your files.

Cookies assign a unique identifier that is meaningless outside our site. You can disable cookies through your browser settings, but please note that some features, such as personalized travel suggestions or saved preferences, may not function properly without them.

When you first visit our site, we display a cookie consent popup informing you that the website uses cookies. If you continue browsing or close the popup, you consent to the use of cookies as described in this policy. To manage cookies, you can clear your browser’s cookies, which will prompt the consent popup again on your next visit, or adjust your browser settings to block or allow cookies.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc., to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as your IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website and tailor our services to your preferences.

To protect your privacy, Google Analytics automatically enables IP anonymization by default, which masks the last octet of your IP address before it is stored. The data collected is aggregated and does not identify you personally. Google Analytics may transfer this data to servers outside the European Economic Area (EEA), but we ensure compliance with GDPR through Google’s Data Processing Agreement and Standard Contractual Clauses.

You can opt out of Google Analytics tracking by adjusting your browser settings to block cookies or by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. Disabling Google Analytics cookies will not affect your ability to use our website.

Providing Personal Information

Depending on the service you use, such as requesting a travel quote or subscribing to newsletters, some information is mandatory, while other information is optional. Required fields are marked with an asterisk (*) on our forms. For example, in our “Contact Us” form, First Name, Last Name, and Email Address are mandatory. While other fields like Phone, Arrival Date, Departure Date, Destinations, Experiences, and Special Celebrations are optional, we recommend filling them out so we can better understand your travel requirements and provide a more tailored service.

How We Use Your Information

We use your Personal Information to:

Process and confirm travel bookings, including flights, accommodations, and tours.
Communicate with you about your travel plans, updates, or special offers.
Personalize your experience by offering tailored travel recommendations.
Comply with legal obligations, such as GDPR requirements for data protection.

We do not sell or share your Personal Information with third parties except as necessary to provide our services (e.g., sharing with airlines, hotels, or tour operators to fulfill your booking) or as required by law. All third parties we share data with are GDPR-compliant and bound by strict confidentiality agreements.

Your GDPR Rights

As a user under GDPR, you have the following rights regarding your Personal Information:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for direct marketing or other purposes.

To exercise these rights, please contact us at hello@wildluxury.com. We will respond to your request within one month, as required by GDPR.

Data Security

We implement reasonable technical and organizational measures to protect your Personal Information, such as limiting access to authorized personnel only and using secure communication methods for sensitive information shared via email.

Data Retention

We retain your Personal Information for as long as necessary to provide travel services, maintain customer relationships, and comply with legal or regulatory requirements.

International Data Transfers

As a travel agency, we may transfer your Personal Information to service providers (e.g., hotels or airlines) located outside the European Economic Area (EEA). We ensure these transfers comply with GDPR by using Standard Contractual Clauses or verifying that the recipient country has an adequacy decision from the European Commission.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@wildluxury.com. Address: Home Scene Building Nr 21, Healthscape, 31001, Mauritius